Question 1

How long does it take to set up Bedly?

Accepted Answer

Most property managers are live in under 15 minutes. Bedly offers two setup options: an AI-powered chat assistant that creates your property conversationally, or a step-by-step wizard where you add your property name, address, rooms (with photos, prices, amenities), and extras. At the end, you receive your booking page link and dashboard credentials by email.

Question 2

Do I need technical skills?

Accepted Answer

No technical skills are required. Bedly is designed for hospitality people, not developers. You receive a shareable booking link that works anywhere — Instagram bio, WhatsApp status, email signature, or your existing website via a simple embed code.

Question 3

How do I share my booking page?

Accepted Answer

You get a unique link (e.g. bedly.io/book/your-property). Share it anywhere: Instagram bio, WhatsApp status, your website, email signature, QR code at your reception, or Google Business profile.

Question 4

Can I customize my booking page?

Accepted Answer

Yes. On Pro and Business plans you can add your logo, brand colors, and tagline. The booking widget automatically matches your branding.

Question 5

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 1 room, 10 bookings per month, 2 extras, a booking widget, dashboard with calendar, and guest CRM. It has a 5% fee on payments. Upgrade to Pro (€29/month) for up to 5 rooms, unlimited bookings, 0% fees, and AI features.

Question 6

What are the paid plans?

Accepted Answer

Pro (€29/month): 5 rooms, unlimited bookings, 0% fees, AI concierge, custom branding, team management. Business (€59/month): 10 rooms, multi-property, white-label, priority support. All plans include a 14-day free trial.

Question 7

How does billing work?

Accepted Answer

Monthly billing via Stripe. You can upgrade, downgrade, or cancel at any time from your account settings. Downgrades take effect at the end of the billing period.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees. The only costs are your monthly plan + standard Stripe processing fees (1.4% + €0.25 per transaction) which are charged by Stripe, not Bedly.

Question 9

What happens if I cancel?

Accepted Answer

Your data is retained for 30 days after cancellation. You can export everything (CSV) before deleting. After 30 days, data is permanently removed.

Question 10

How does the booking process work for guests?

Accepted Answer

Guests click your booking link, select dates, choose a room, optionally add extras, enter their name/email/phone (no account needed), review the summary, and pay via Stripe (card, Apple Pay, Google Pay). The whole process takes about 90 seconds.

Question 11

What payment methods can guests use?

Accepted Answer

Credit/debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All processed securely by Stripe (PCI DSS Level 1 certified).

Question 12

Can I use Bedly alongside Booking.com or Airbnb?

Accepted Answer

Yes. Many hosts use Bedly for direct bookings while keeping OTA listings. This hybrid approach lets you reduce OTA dependency gradually. Direct bookings have zero commissions vs 15-20% on OTAs.

Question 13

What is the cancellation policy?

Accepted Answer

You set your own cancellation policy. The default is free cancellation up to 48 hours before check-in. You can customize this in your property settings.

Question 14

Do guests need to create an account?

Accepted Answer

No. Guests book without creating an account. We only ask for name, email, and phone number. Returning guests are recognized by email and their info is auto-filled.

Question 15

What is the AI concierge?

Accepted Answer

The AI concierge is a chat assistant on your guest guide page. It answers guest questions about your property, local recommendations, check-in procedures — in any language, 24/7. Available on Pro and Business plans.

Question 16

How does the AI reply suggestion work?

Accepted Answer

When you receive a guest message in the inbox, Bedly suggests a reply using AI. You can accept, edit, or ignore the suggestion. It also auto-translates messages between languages.

Question 17

What languages does Bedly support?

Accepted Answer

The dashboard supports English, Italian, German, and French. The AI concierge can communicate with guests in any language automatically.

Question 18

How does the calendar work?

Accepted Answer

The calendar shows week and month views with all your rooms. You can see bookings at a glance, click to view details, and manage check-ins/check-outs. Availability updates in real-time.

Question 19

How much can I earn as a partner?

Accepted Answer

20% of the referred B&B's monthly plan, for 12 months. A single Pro referral earns you €69.60 over a year. 10 referrals can earn over €1,000/year.

Question 20

When do I get paid?

Accepted Answer

Monthly, by bank transfer, once your balance reaches €50.

Question 21

Is there a limit on referrals?

Accepted Answer

No limit. The more you refer, the more you earn.

Question 22

How do I track my referrals?

Accepted Answer

You receive a monthly email report with all your referrals, their status, and your total earnings.

Question 23

Is my data secure?

Accepted Answer

Yes. We use Supabase with row-level security, Stripe for PCI-compliant payments, and all data is encrypted in transit (TLS 1.3) and at rest. We comply with GDPR and the Swiss nFADP.

Question 24

Where is my data stored?

Accepted Answer

Your data is stored in the EU (Frankfurt, Germany) on Supabase infrastructure powered by AWS. No data leaves the EU.

Question 25

Do you sell my data?

Accepted Answer

No. We never sell, share, or use your data for advertising. Your data is yours — you can export or delete it at any time.

Question 26

Does Bedly support two-factor authentication?

Accepted Answer

Yes. You can enable MFA/2FA with any TOTP authenticator app (Google Authenticator, Authy) from Settings → Account.

Help center

Getting started

How long does it take to set up Bedly?

Do I need technical skills?

How do I share my booking page?

Can I customize my booking page?